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Warranty Policy

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As our valued customer Nortech International offers you piece of mind when you purchase our products. We back all our products with a standard warranty period. The different product warranty periods are set out in the column below.

Warranty Period

Products are covered by Warranty for the Periods outlined below.


Warranty Period

Power Supply Modules

24 Months

Single Channel Detectors

24 Months

Dual Channel Vehicle Detector

24 Months

All multi-channel Vehicle Detectors

24 Months

All vehicle I.D products

24 Months

Headcount Systems

24 Months

Keyline tags

12 Months

All PQ Cards

12 Months

All Other Access Control Products

24 Months

All other Electronic Modules

18 Months

Laminated Access Cards

  6 Months

Determination of Warranty Date


The validity of warranty is determined from the serial number attached to the case of the product.


Old serial numbers to units are unique except for the first seven digits which depict year and yearly quarter e.g. 0201202… means a unit is manufactured in 2012 during the months April, May or June.

Acceptance by Nortech of a Product Under Warranty

Nortech International will require the customer to provide the information as provided on the warranty tag for verification of the product warranty.

Nortech International will NOT accept product which has been tampered with or in any way changed, modified, reworked, physically damaged or subject to "blowout" due to overvoltage.

Product returned outside of the warranty period can only be accepted for repair replacement.

Nortech reserves the right to levy the repair charge for returned units where no fault is found.